Original Canvas Art, Large Prints, Abstract Canvas Paintings

Frequently Asked Questions

How long will it take?

The size I want is not listed?

Can I change the colour of the painting?

Can you print my own pictures?

Do you have a brochure?

Do you supply to trade?

Which payment methods do you accept?

Delivery?

Why do I have to create an account?

Do you use my image to wrap round the sides (Photo2...)?

Can I have a Photo2... from any image?

If I post an image for scanning to create a Photo2... order, will I get it back?

How long does it take to get my photo put onto canvas?

What does 30x20x1.5 inch canvas mean?

Do you only print on to canvas?

What are your last shipping dates for Christmas?

Why do I have to verify my address?

What is Paypal?

How do i hang the canvases?

My canvas has arrived and the canvas seems quite slack and baggy?

How do i install my wallpaper?

I am concerned how the art or wallpaper will look in my room, can i get a proof before ordering, if i email a picture of the wall my art or wallpaper will be hung?

Your personal details ?

Is the website secure?

Shipping Costs

Copyright


How long will it take?


All items under Original Art are bespoke canvases that are each hand painted to order by Lucy Art's resident artist Rob Haigh. All original art takes approx 21-28 working days from order to despatch. This time scale excludes weekends and Bank Holidays. Approx 72 hours after an order is placed, an e-mail will be sent detailing your exact despatch and delivery date.

All Photo2... and Canvas Print orders take approx 3-7 working days to be despatched. This time scale excludes weekends and Bank Holidays. This time scale commences once Lucy Art has received the order plus payment and the relevant images. Lucy Art will acknowledge receipt of all these criteria by e-mailing a despatch and delivery date.

Please Note: Lucy Art CANNOT allocate a despatch date for your order until full payment has been made and, in the case of Photo2 orders, the relevant images have been received.

If you have not been e-mailed a despatch date with approx 72 hours of your full order being placed, please contact us to check that payment has been successful and your images have been received.

Any items from the Art in Stock section, if ordered before 12pm, can be delivered the within 2 working days. If you require delivery on a certain date, please specify this in the special instructions box at the checkout of the online order form.

Acrylic Art and Wallpaper orders are despatched in approx 14-21 working days. We will advise your delivery date prior to despatch.

*These dates are subject to change during holiday periods.

If you need to change your delivery address once your order has been placed; please call or e-mail us asap.

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The size I want is not listed?


Just email sales@lucyart.co.uk or call 01924 566244 with your requirements and we can quote you the cost for your requested size and then add it to the website for you to proceed with your order online. The standard sizes we stock are listed here; www.lucyart.co.uk/custom_canvas.php

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Can I change the colour of the painting?


All our original art is hand painted to order by Rob Haigh so you can choose whatever size, format and colour scheme will suit your space. Simply select 'I want to specify my own colours' from the drop down on the product page and then detail in the special instructions box at the checkout. Rob requests that RELEVANT COLOUR SAMPLES ARE POSTED TO US or EMAIL PHOTOS of your ROOM or COLOURS (unless black or white).

If you have a specific colour in mind and are unsure if the un-customised painting on the website will match, please bear in mind that differences in PC monitor and printer settings can affect colour perception then please POST A SAMPLE to ensure the standard painting will be created to suit your space.

When ordering online, please make a note in the additional information box at the checkout that samples are to be expected.

Samples can be anything from magazine cuttings and DIY shop paint cards to fabric swatches and wallpaper; basically anything with your colours on! Once your samples arrive, you will be sent an e-mail acknowledging their receipt. If you do not receive an e-mail shortly after you have posted your samples, please contact us as the absence of samples may delay the despatch of your art.

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Can you print my own pictures?


Yes, you can post, email or upload on the website. We can work with digital images, printed photographs, negatives, slides etc. For very large files, we recommend selecting the e-mail option and then using www.sendthisfile.com; please also make a note in the special instructions box at the checkout if you are sending your image in this manner.

Our graphic artists look over each image before printing and will contact you if they have any concerns about resolution, cropping etc. However if you are unsure about the image you are sending, please make a note in the special instructions box at the checkout so our graphic artists can bear this in mind when processing your order

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Do you have a brochure?


Not at the moment all latest products are available online.

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Do you supply to trade?


Yes, please contact us for details on how to apply for our trade account. Email sales@lucyart.co.uk or call 0845 6590660

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Which payment methods do you accept?


Visa, Visa Electron, Mastercard, Switch, Maestro, Solo and Delta.
Paypal (use for Amex) and Bank Transfer.
Sorry but Cheques are NO longer accepted. You can pay via bank transfer.

If you have any other card please call us to check on 0845 659 0660

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Delivery?


We now offer a 1 hour delivery slot on all UK Mainland deliveries *. Simply enter your upto date mobile number or email address whilst ordering and you will receive a text or email on the morning of delivery.
Your exact delivery date is sent via email within 72 hrs (exc weekends and bank holidays) of ordering, via email.
Remember to check your emails or have your phone switched on, on the day of delivery.

* Scottish Highlands and remote areas excluded but you will get an exact delivery day still.

If you have not paid for a Saturday delivery then all deliveries are made between 8am & 5pm, Monday to Friday. The parcel WILL require a signature so please ensure you choose a suitable delivery address taking this into account. Alternatively Lucy Art is able to deliver to neighbour or relatives houses, work places but NOT PO Box addresses.

If no-one is able to accept the delivery at the address given, please leave a SIGNED note on the front door advising the courier where to leave the parcel i.e. on the property, neighbour etc.

If delivery is unsuccessful, the parcel will be returned to the local depot and delivery will be attempted again the next day.

PLEASE NOTE Lucy Art uses outside couriers and the couriers CANNOT call clients for any reason. Delivery dates are advised with plenty of advance therefore we would appreciate your assistance in calling or e-mailing the gallery if you have any problems.

PLEASE BE AWARE THAT LUCY ART CANNOT BE HELD RESPONSIBLE FOR ANY DELIVERY DELAYS THAT OCCUR ONCE YOUR PARCEL HAS BEEN DESPATCHED, ALTHOUGH ALL EFFORTS WILL BE MADE TO AID CLIENTS IN ANSWERING THEIR CONCERNS AND CONTACTING THE COURIERS.

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Why do I have to create an account?


Creating an account allows you to re-order simply by entering your e-mail address and password, saving you entering all your details again. You can also use your account to check your despatch date and order progress. We do not store your payment details for your own security.

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Do you use my image to wrap round the sides (Photo2...)?


Not usually, we can manipulate the image with our software to keep your entire image on the front of the canvas. In some cases if the image is too big for your chosen canvas, we may use it to create the wrapped edge but we will use our experience to gauge and contact you if there is a problem.

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Can I have a Photo2... from any image?


Generally YES, we can create a digital image from your slides, printed photographs, negatives, digital images, mobile phone pictures etc. We have professional scanners to transform them to digital images and can let you have them on CD if requested.

If possible, please take a look at your image on your PC before placing your order and zoom into it to see if it distorts. If it starts to go 'blocky' (pixelated) after a couple of clicks, it will probably not produce a quality enlarged image. If you are at all unsure, please e-mail images@lucyart.co.uk for advice before placing your order.

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If I post an image for scanning to create a Photo2... order, will I get it back?


Absolutely, we post all printed images back with the finished canvas. If for any reason, they have not been enclosed, just call or email the gallery and we will post them out immediately. If you are sending a CD, please ensure you make a backup copy of the files in case it gets lost on its way to us.

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How long does it take to get my photo put onto canvas?


Photo2... orders take 5-7 working days from order (including receipt of full payment and relevant images) to despatch. However please be aware that this may be exceeded during busy periods such as promotions and holidays. Call or email if any concerns we will always try hit your deadlines.

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What does 30x20x1.5 inch canvas mean?


This means that the individual canvas is 30 inches wide by 20 inches high and 1.5 inches deep. We always quote the WIDTH first.

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Do you only print on to canvas?


No, we do not just do canvas prints. We can print on to satin or gloss photo paper and textured fine art paper to be used as poster prints or for you to traditionally frame yourself. We can also create digital wallpaper from your images, please click here for further details; www.lucyart.co.uk/wallpaper_main.php

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What are your last shipping dates for Christmas?


** Please note we might extend these dates so please check back**

Original Canvas Art, Paintings please order asap but by latest 04-12-2015

Photos to canvas, canvas prints please order asap but by latest 11-12-2015

Perspex Art please order asap but by latest 11-12-2015

Stock Art :- Last order date midnight on Friday 18th December 2015, call after this to see what we can do to guarantee Christmas delivery.

Lucy Art Gift Vouchers :- These will be sent first class post on day of ordering, if ordered before 2.00pm and are subject to Royal Mail Christmas Post rules.

IMPORTANT NOTICE

Lucy Art will endeavour to despatch all products on time in line with the despatch date emailed to you after you have placed your order, we cannot issue any refunds due to non-delivery which has come about due to the adverse weather conditions across the UK. This is a bespoke product and all supplies are purchased upon receipt of your order. If you are in any doubt please check with us or your local weather forecast.

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Why do I have to verify my address?


We have recently made improvements to our system and we now require some extra address details. Please check the addresses we have on file for you to make sure we have all the relevant information to process your order.

Please ensure that all business details are included if being delivered to your work address.

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What is Paypal?


Pay with PayPal
PayPal is the safer, simpler, smarter way to pay online. Signing up for a PayPal account is easy and you can pay using your debit or credit card, bank account or PayPal balance. PayPal doesn't share your financial details with sellers and provides industry-leading fraud protection. Sign up today.

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How do i hang the canvases?


Simple, just put 2 nails or screws (with suitable wall plugs) per canvas, unless very large and more are required, into your wall and simply sit the frames on them. This will give a flush fit on the wall. We don't provide fixings for health and safety reasons as we can't guess your wall type and don't want to provide the wrong fixings.

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My canvas has arrived and the canvas seems quite slack and baggy?


Don't worry this is because canvas is a natural material and during transit it goes through warm and cold temperature changes. If your canvas is slack, simply get a water sprayer, the type you might use to dampen clothes before ironing or a small paint brush and simply brush or spray the back of the canvas alll over with water and the canvas will tighten up. Don't soak through, a sensible dampening all over will suffice. The wooden pegs in our opinion are a waste of time for tightening back up.

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How do i install my wallpaper?


All our wallpaper is printed on our 61cm (24inch) wide rolls and your image is split up equally to suit your wall size.
For example if you wall is 280cm wide x 240cm high we would send your wallpaper printed in equal sections over 5 sheets.
The wallpaper comes printed in the middle of the 61cm wide sheets and the paper is overlapped and spliced on the wall by the decorator using a new knife blade for each joint cut. We do provide full instructions and a diagram of how we have cropped your image in the box with your wallpaper or via email address if applicable.
NOTE: Some customers are concerned that there is a section of white paper down either side of the image but this is because we place your image centrally on a 61cm wide sheet to give you joints at equal distance across your wall and as your decorator will be cutting on the wall is makes no difference but is a great double check for us to ensure all your image is printed at the correct width and without error.
Also please ensure you use a professional decorator with experience of using the overlap and splicing method of wallpaper installation. We also advise pasting the wall and lightly sponging the back on each sheet 10 mins prior to installation with a lightly damp sponge.

We also recommend using Polvine varnish after the wallpaper is installed please see http://www.polyvine.com/ for further details. This will cover up any excess paste left on the paper and protect from scratches and grubby hands, the wallpaper can easily then be wiped with a damp cloth.

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I am concerned how the art or wallpaper will look in my room, can i get a proof before ordering, if i email a picture of the wall my art or wallpaper will be hung?


Yes no problem. Please email any pictures to sales@lucyart.co.uk or call 01924 360226 with any queries.

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Your personal details ?


Your personal details are stored on a secure server; you can login to your online account and change your details at any time

You can also change your delivery address through your online account up to 72 hours prior to despatch however please contact the gallery for confirmation of the amendment. If you wish to change your address within 72 hours of your despatch date, please contact the gallery first
WE DON'T STORE OR SEE ANY CUSTOMER CREDIT CARD DETAILS EVERYTHING IS ENCRYPTED

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Is the website secure?


Yes, your payment details are taken via industry standard 128bit SSL secured shopping basket and stored on a secure server. There have been no security problems that we are aware of using this system. Check www.sagepay.com for further information.

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Shipping Costs


Mainland UK (weekday) £5.99 for as much art as your like

West Yorkshire Delivery FREE

Mainland UK (Saturday)* £25

N. Ireland / EIRE From £9.99

Channel Isles/ Offshore Islands From £12

Europe From £24.99

USA/Canada From £29.99 (add items to basket so it works exact cost out)

Australia / New Zealand £59.00

Far East / China from £59.00

*Saturday UK delivery before 12 NOON.

WE CAN SHIP WORLDWIDE, PLEASE CALL +44 (0) 1924 566244 OR E-MAIL SALES @LUCYART.CO.UK WITH YOUR ORDER DETAILS SO WE CAN ACCURATELY QUOTE SHIPPING COSTS.

If overseas customers know of a cheaper carrier, please tell us and we will use them.

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Copyright


All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of Lucy Art. Any infringement of these rights will be pursued vigorously?

By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

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15 Queen Square, Leeds. LS2 8AJ, United Kingdom
01924 277911

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